WhatsApp order and delivery templates.

• Vehicle ready for pickup

  UtilityAutomotive dealerships

  Good news, {{1}}: your {{2}} is ready. The final bill is {{3}}, and you can collect the car until 7 pm today.

  • ↗ View invoice

  {{1}} Anita · {{2}} hatchback · {{3}} Rs 6,820

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• New car delivery date

  UtilityAutomotive dealerships

  Hi {{1}}, your new {{2}} will be ready for delivery on {{3}}. Your relationship manager {{4}} will call you to fix the time.

  {{1}} Karan · {{2}} 7-seater SUV · {{3}} 2 Nov · {{4}} Neha

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• Order received

  UtilityCafes and restaurants

  Thanks, {{1}}! We’ve received your order {{2}} and the kitchen has started on it. Estimated delivery time: {{3}} minutes.

  {{1}} Arjun · {{2}} FD-4412 · {{3}} 35

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• Order ready for pickup

  UtilityCafes and restaurants

  Your order {{1}} is ready for pickup at the counter. Please show this message when you collect it.

  {{1}} FD-4412

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• Out for delivery

  UtilityCafes and restaurants

  Your order {{1}} is on its way with {{2}}. It should reach you in about {{3}} minutes.

  • ☎ Call the rider

  {{1}} FD-4412 · {{2}} Ravi · {{3}} 15

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• Bill after a visit

  UtilityCafes and restaurants

  Thank you for dining with us, {{1}}. Your bill for {{2}} is {{3}}. You can view the full bill below.

  • ↗ View bill

  {{1}} Meera · {{2}} table 12 · {{3}} Rs 2,340

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• Lab report ready

  UtilityClinics and doctors

  Hi {{1}}, your lab report for the test on {{2}} is ready. You can download it securely using the link below.

  • ↗ Download report

  {{1}} Arjun · {{2}} 18 Oct

  Keep results out of the message itself: send a secure link instead of health details.

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• Order confirmed

  UtilityE-commerce and D2C

  Hi {{1}}, thank you for your order! Order {{2}} is confirmed and will be delivered by {{3}}. We’ll message you when it ships.

  • ↗ View order

  {{1}} Priya · {{2}} A1043 · {{3}} Fri, 18 Oct

  Meta’s own example of utility. It stays utility only while there’s no offer or code in it.

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• Cash on delivery confirmation

  UtilityE-commerce and D2C

  Hi {{1}}, you placed a cash on delivery order {{2}} for {{3}}. Please confirm it so we can ship it today.

  • Confirm order
  • Cancel order

  {{1}} Priya · {{2}} A1043 · {{3}} Rs 1,299

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• Order shipped

  UtilityE-commerce and D2C

  Your order {{1}} has shipped with {{2}}. Track it with the button below.

  • ↗ Track order

  {{1}} A1043 · {{2}} our courier partner

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• Out for delivery

  UtilityE-commerce and D2C

  Your order {{1}} is out for delivery today. Please keep {{2}} ready if it’s a cash on delivery order.

  {{1}} A1043 · {{2}} Rs 1,299

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• Order delivered

  UtilityE-commerce and D2C

  Your order {{1}} has been delivered. If anything’s wrong with it, reply here and we’ll sort it out.

  {{1}} A1043

  Close to Meta’s own feedback example: it follows up on one specific order.

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• Delivery attempt failed

  UtilityE-commerce and D2C

  We tried to deliver your order {{1}} today but couldn’t reach you. Reply with a good time, and we’ll try again on {{2}}.

  • Deliver tomorrow
  • Change address

  {{1}} A1043 · {{2}} Sat, 19 Oct

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• Return request received

  UtilityE-commerce and D2C

  We’ve received your return request for order {{1}}. Our courier will pick it up on {{2}}. Please keep the item packed with its tags.

  {{1}} A1043 · {{2}} Mon, 21 Oct

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• Exchange pickup scheduled

  UtilityE-commerce and D2C

  Your exchange for order {{1}} is confirmed. We’ll pick up the old item and deliver the new size on {{2}}.

  {{1}} A1043 · {{2}} Tue, 22 Oct

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• Items left in cart

  MarketingE-commerce and D2C

  Hi {{1}}, you left {{2}} in your cart. We’ve saved it for you, so you can pick up where you left off.

  Reply STOP to opt out

  • ↗ Go to cart

  {{1}} Priya · {{2}} the linen shirt

  Meta lists cart reminders as retargeting, which is marketing.

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• Pay online for your order

  UtilityE-commerce and D2C

  Hi {{1}}, your order {{2}} is set for cash on delivery. If you’d rather pay online before it ships, use the link below.

  • ↗ Pay online

  {{1}} Priya · {{2}} A1043

  A payment option for an order the customer placed. A discount for paying online would make it marketing.

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• Ready for store pickup

  UtilityRetail stores

  Hi {{1}}, your order {{2}} is ready for pickup at our {{3}} store. Show this message at the billing counter.

  • ↗ Store location

  {{1}} Rahul · {{2}} ST-2210 · {{3}} Koramangala

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• Alteration ready

  UtilityRetail stores

  Hi {{1}}, the alteration on your {{2}} is done. You can collect it from the store any day after 11 am.

  {{1}} Rahul · {{2}} blazer

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• Home delivery scheduled

  UtilityRetail stores

  Your {{1}} will be delivered on {{2}} between {{3}}. Our team will call you 30 minutes before arriving.

  {{1}} washing machine · {{2}} Sun, 20 Oct · {{3}} 10 am and 1 pm

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• Installation booked

  UtilityRetail stores

  The installation of your {{1}} is booked for {{2}}. The technician’s name is {{3}}.

  {{1}} split AC · {{2}} Mon, 21 Oct, 2 pm · {{3}} Imran

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• Exchange processed

  UtilityRetail stores

  Your exchange is done, {{1}}. The credit of {{2}} is added to your store account and you can use it on your next bill.

  {{1}} Rahul · {{2}} Rs 1,200

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• Order running late

  UtilityCafes and restaurants

  Sorry, {{1}}: your order {{2}} is running about {{3}} minutes late because of a rush in the kitchen. We’ll update you when it leaves.

  {{1}} Arjun · {{2}} FD-4412 · {{3}} 10

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• Home sample collection booked

  UtilityClinics and doctors

  Hi {{1}}, our technician will visit on {{2}} between {{3}} to collect your sample. Please follow the fasting instructions you were given.

  {{1}} Lakshmi · {{2}} Tue, 22 Oct · {{3}} 7 and 8 am

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• Order cancelled

  UtilityE-commerce and D2C

  Your order {{1}} has been cancelled as requested. If you paid online, the refund of {{2}} will reach you in 5 to 7 working days.

  {{1}} A1043 · {{2}} Rs 1,299

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• Shipment delayed

  UtilityE-commerce and D2C

  Sorry, {{1}}: your order {{2}} is delayed and will now arrive by {{3}}. We’ll message you as soon as it ships.

  {{1}} Priya · {{2}} A1043 · {{3}} Tue, 22 Oct

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• Item kept aside

  UtilityRetail stores

  Hi {{1}}, as requested we’ve kept the {{2}} aside for you at our {{3}} store until {{4}} tomorrow.

  {{1}} Rahul · {{2}} blue sherwani, size 40 · {{3}} Linking Road · {{4}} 8 pm

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• Repair status

  UtilityRetail stores

  Hi {{1}}, an update on your repair {{2}}: the part has arrived and your {{3}} will be ready by {{4}}.

  {{1}} Rahul · {{2}} RP-3301 · {{3}} phone · {{4}} Saturday

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• Confirm delivery address

  UtilityAny business

  Hi {{1}}, please confirm the delivery address for your order {{2}}: {{3}}. Reply CHANGE if it’s not right.

  • Address is correct
  • Change address

  {{1}} Priya · {{2}} A1043 · {{3}} 14 MG Road, Pune

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