WaSparks Clinics & doctors
Every patient message answered by the right person, every time.
One WhatsApp number for the front desk and the doctors: appointments, reports and clinical questions, each answered by the right person.
One number, front desk and doctor both guessing.
Appointment questions, report status and clinical questions all land on one number, and a question meant for the doctor waits because the front desk can’t answer it.
- A clinical question waits at the front desk.
- Refill and follow-up reminders depend on someone remembering.
- Patient history sits in one person’s phone.
A week on WhatsApp at Kavya Dental.
Seven days, one number, the whole team. See what each message is, who handles it, and which part of WaSparks did the work.
Sample week. Names, businesses and messages are illustrative.
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Riya → Kavya Dental
Hi, do you have a slot this week for a cleaning?
Assigned to Pooja
Monday · 10:12
A booking request
It lands in the shared inbox. Pooja at the front desk picks it up, so nobody else answers it twice.
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Kavya Dental → RiyaTemplate · Utility
Appointment confirmed
Hi Riya, your cleaning with Dr. Mehta is booked for Thursday at 11:00 AM.
- Reschedule
Sent by Pooja · approved template
Tuesday · 18:00
Confirmed from the chat
Pooja sends an approved template without leaving the conversation.
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Kavya Dental → RiyaTemplate · Utility
Appointment reminder
Hi Riya, see you tomorrow at 11:00 AM at Kavya Dental, Malviya Nagar.
Reply STOP to opt out
- Confirm
- Reschedule
Sent automatically · reminder
Wednesday · 11:00
The reminder sends itself
A reminder set relative to the appointment goes out a day before. Nobody has to remember.
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Riya → Kavya Dental
Thank you! Is there anything I should avoid eating today?
Transferred to Dr. Mehta · clinical question
Thursday · 12:40
Handed to the doctor
Pooja transfers the chat to Dr. Mehta with the reason noted. He sees the whole conversation.
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Kavya Dental → RiyaQuick reply · Document
Here’s our aftercare guide for after a cleaning. Message us any time if something feels off.
aftercare-cleaning.pdf
Sent by Pooja · quick reply
Friday · 17:30
Aftercare in one tap
A saved quick reply with the aftercare PDF attached, shared by the whole team.
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Kavya Dental → opted-in patientsTemplate · Marketing
Whitening this month
Hi Riya, teeth whitening is 15% off at Kavya Dental through October. Book a slot below.
Reply STOP to opt out
- Book a slot
Estimated Meta cost shown before sending
Saturday · 10:00
A campaign, priced first
Sent only to patients who opted in. The Meta cost estimate showed before anyone pressed send.
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Quiet hours
Sunday
Quiet hours
Nothing goes out. Anything a customer sends waits in the inbox, and Kavya Dental’s scheduled messages hold until Monday morning.
What does the work.
The parts of WaSparks this week leaned on.
Appointment and refill reminders
Set relative to the visit or the prescription, with quiet hours so patients aren’t messaged at odd times.
Front desk to doctor
Transfer a patient’s question with the reason noted and the whole thread attached.
Audited and isolated
Every action is audited, each clinic’s data is kept separate, and access is set by role.
History that stays
Patient records belong to the clinic, not to whoever left.
Clinics & doctors: questions.
Something else? Ask us.
Is patient information handled securely?
Every action is audited, each account’s data is isolated, and access is set by role. WhatsApp access tokens are encrypted when they are stored.
Can the front desk send a clinical question straight to a doctor?
Yes. Transfer the chat with a reason noted, and the doctor sees the whole conversation.
Do my customers need a new app?
No. They message your number on WhatsApp, the same as today.
What happens to chats when someone leaves?
Conversations and contact records belong to your business account. Remove the person’s access and their chats stay where they are.
Start on your own number.
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