WaSparks Retail
Every broadcast reply gets an answer.
Offers, catalog and order updates on one WhatsApp number, with every reply landing in a shared inbox.
A broadcast goes out. Hundreds reply.
A festive-sale broadcast brings hundreds of replies overnight. Half get answered twice, half not at all.
- Campaign replies scatter across phones.
- Order questions get lost among offer questions.
- Customers who opted out still get the next offer.
A week on WhatsApp at Rang Boutique.
Seven days, one number, the whole team. See what each message is, who handles it, and which part of WaSparks did the work.
Sample week. Names, businesses and messages are illustrative.
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Rang Boutique → opted-in customersTemplate · Marketing
Festive offer
Hi Neha, our Diwali collection is in store, with 20% off for members until Sunday.
Reply STOP to opt out
- View catalog
- Find a store
Estimated Meta cost shown before sending
Monday · 11:00
The offer goes out
Sent only to customers who opted in, with the Meta cost estimate shown before sending.
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Neha → Rang Boutique
Do you have the green kurta in size M?
Assigned to Aman · campaign reply
Tuesday · 09:40
Replies come back
Campaign replies land in the shared inbox and count toward the campaign. Aman takes this one.
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Rang Boutique → NehaCatalog · Multi-product
Kurtas in size M
Here are the kurtas we have in M right now. Tap any to see more.
- View items
Sent by Aman · catalog message
Wednesday · 13:10
The catalog, in the chat
Aman sends a multi-product message from the WaSparks catalog.
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Neha → Rang BoutiqueOrder · 2 items
Green kurta (M) × 1 Dupatta, ivory × 1
Order added to the inbox
Thursday · 16:45
An order to work
The order arrives in the inbox as an item the team can pick up.
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Rang Boutique → NehaTemplate · Utility
Order dispatched
Hi Neha, your order #4521 is on its way and should reach you by Monday.
- Track order
Sent by your store system · API
Friday · 10:00
Sent by your store system
Your online store calls the WaSparks API when the parcel ships. No one types it.
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Vikram → Rang Boutique
STOP
Contact suppressed from campaigns
Saturday · 20:15
STOP means stop
Vikram is left out of every future campaign, automatically. No list to clean up.
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Quiet hours
Sunday
Quiet hours
Nothing goes out. Anything a customer sends waits in the inbox, and Rang Boutique’s scheduled messages hold until Monday morning.
What does the work.
The parts of WaSparks this week leaned on.
Campaigns with a reply loop
Every reply lands in the inbox and counts toward its campaign.
Catalog in the chat
Single products, several, or the full catalog, sent from the conversation.
Order updates from your systems
Your store or billing system sends updates through the API.
Cost before you send
The Meta cost estimate appears at review, before anything goes out.
Retail: questions.
Something else? Ask us.
Can it connect to my online store or billing system?
Yes, through the WaSparks API and signed webhooks. Your developer, or a WaSparks partner, connects it, for example to send dispatch updates automatically.
Do I manage my catalog in WaSparks?
Yes. Products and collections live in WaSparks and are published to Meta, so you can send one product, several, or the whole catalog in a chat.
Do my customers need a new app?
No. They message your number on WhatsApp, the same as today.
What happens to chats when someone leaves?
Conversations and contact records belong to your business account. Remove the person’s access and their chats stay where they are.
Start on your own number.
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