WaSparks Automotive dealerships
Every enquiry becomes an assigned lead.
Showroom and service enquiries on one WhatsApp number, each one assigned, followed up and on record.
One phone, five salespeople, no record.
One phone, five salespeople, and no record of who replied to the customer asking about the new SUV last Tuesday.
- Leads go cold because nobody owned them.
- Service reminders depend on someone remembering.
- When a customer complains, there’s no trail.
A week on WhatsApp at Shree Motors.
Seven days, one number, the whole team. See what each message is, who handles it, and which part of WaSparks did the work.
Sample week. Names, businesses and messages are illustrative.
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Arjun → Shree Motors
What’s the on-road price of the new SUV in white?
Assigned to Karan · sales
Monday · 11:15
A lead with an owner
Assigned to Karan, a sales advisor. Everyone can see the lead is his.
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Shree Motors → ArjunTemplate · Utility
Test drive booked
Hi Arjun, your test drive is booked for Wednesday at 5:00 PM at Shree Motors, Tonk Road.
- Get directions
- Reschedule
Sent by Karan · approved template
Tuesday · 17:00
Test drive confirmed
Karan sends an approved template with a directions link straight from the chat.
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Shree Motors → ArjunQuick reply · Document
Thanks for coming in today! Here’s the brochure and price sheet we discussed.
suv-brochure.pdf
Sent by Karan · quick reply
Wednesday · 18:30
Follow-up the same evening
A saved quick reply with the brochure, the same one every advisor uses.
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Shree Motors → MeenaTemplate · Utility
Service due
Hi Meena, your car is due for its 10,000 km service. Shall we book a slot this week?
Reply STOP to opt out
- Book service
- Call me
Sent automatically · service reminder
Thursday · 10:00
Service reminder
Sent on schedule from the reminder set at the last service. No spreadsheet involved.
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Meena → Shree Motors
Is my car ready? Can I pick it up at 6?
Transferred to service desk · vehicle pickup
Friday · 15:20
Sales to service
Transferred to the service desk with the reason noted. The audit log shows who did what, and when.
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Shree Motors → opted-in customersTemplate · Marketing
Exchange weekend
Hi Arjun, bring your old car this weekend for an on-the-spot exchange valuation.
Reply STOP to opt out
- Book a valuation
Paced to your messaging tier
Saturday · 10:00
Paced to your limits
The campaign sends within your Meta messaging tier, and pauses on its own if quality drops.
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Quiet hours
Sunday
Quiet hours
Nothing goes out. Anything a customer sends waits in the inbox, and Shree Motors’s scheduled messages hold until Monday morning.
What does the work.
The parts of WaSparks this week leaned on.
Leads with an owner
Every enquiry assigned to an advisor, visible to the whole team.
Test-drive and service templates
Approved once, sent from the chat with directions and booking buttons.
Service reminders
Date-based or event-based, sent without anyone remembering.
A trail for everything
Transfers carry a reason, and the audit log records every change.
Automotive dealerships: questions.
Something else? Ask us.
Can each salesperson have their own login?
Yes. Everyone signs in with their own account on the same number, and roles decide what each person can see and do.
Is there a record of who replied to which customer?
Yes. Every chat shows who it’s assigned to, transfers carry a reason, and the audit log records every change.
Do my customers need a new app?
No. They message your number on WhatsApp, the same as today.
What happens to chats when someone leaves?
Conversations and contact records belong to your business account. Remove the person’s access and their chats stay where they are.
Start on your own number.
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