WaSparks Schools & coaching
Every parent query answered by the right person.
Admissions, fees and academic questions on one WhatsApp number, each routed to the person who can answer it.
One number, three departments, no owner.
One number handling admissions, fees and academic doubts, so parents get ignored, or answered twice.
- Admission enquiries wait behind fee questions.
- Fee reminders go out by hand, one parent at a time.
- Nobody can say who promised what to which parent.
A week on WhatsApp at Bright Path Academy.
Seven days, one number, the whole team. See what each message is, who handles it, and which part of WaSparks did the work.
Sample week. Names, businesses and messages are illustrative.
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Bright Path Academy → Mr. SharmaTemplate · Utility
Fee reminder
Hello Mr. Sharma, Aarav’s term-2 fee of ₹18,500 is due on 15 October.
Reply STOP to opt out
- Pay fee
- Talk to the office
Sent automatically · fee reminder
Monday · 08:30
Fee reminders on schedule
A date-based reminder goes to each parent with a fee due, with a payment link.
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Mrs. Iyer → Bright Path Academy
Hi, is admission open for Class 6 next year?
Assigned to the admissions counsellor
Tuesday · 16:05
Admissions gets it
The front office assigns the enquiry to the admissions counsellor. It doesn’t wait behind fee questions.
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Bright Path Academy → Class 8 parentsTemplate · Utility
Parent–teacher meeting
Dear parent, the Class 8 parent–teacher meeting is on Saturday, 18 October, 9:00 AM to 12:00 PM.
- Add a question
Audience: Class 8 parents · STOP list excluded
Wednesday · 10:00
The right parents only
Sent to the saved Class 8 audience. A parent who replied STOP last term is left out automatically.
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Mr. Sharma → Bright Path Academy
Aarav was unwell today. Can he get the maths notes?
Transferred to class teacher · study material
Thursday · 19:20
Office to class teacher
Transferred to Aarav’s class teacher with the reason noted. The conversation goes with it.
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Bright Path Academy → Class 10 parentsTemplate · Utility
Image header
Dear parent, the half-yearly exam timetable for Class 10 is attached above.
Sent from the office · image template
Friday · 12:00
Timetable as an image
A template with an image header, approved once and reused every term.
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Mr. Sharma → Bright Path Academy
Paid the term-2 fee just now. Please confirm.
Replied in plain text · window open
Saturday · 09:10
Inside the 24-hour window
Because Mr. Sharma wrote in, the office replies in plain text for the next 24 hours. No template needed.
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Quiet hours
Sunday
Quiet hours
Nothing goes out. Anything a customer sends waits in the inbox, and Bright Path Academy’s scheduled messages hold until Monday morning.
What does the work.
The parts of WaSparks this week leaned on.
Fee reminders on schedule
Date-based reminders with a payment link, sent without anyone doing it by hand.
Admissions to academics
Transfer a parent between teams with the reason noted and the history intact.
Broadcasts to the right parents
Saved audiences by class or batch, kept up to date.
Opt-outs respected
A parent who replies STOP is left out of every future campaign.
Schools & coaching: questions.
Something else? Ask us.
Can we send fee reminders without it feeling like spam?
Fee reminders go out as Meta-approved Utility templates, only to the parents concerned. A parent who replies STOP is left out of future campaigns.
Can enquiries move between departments?
Yes. The front office can transfer a chat to admissions or a teacher with the reason noted, and the full conversation goes with it.
Do my customers need a new app?
No. They message your number on WhatsApp, the same as today.
What happens to chats when someone leaves?
Conversations and contact records belong to your business account. Remove the person’s access and their chats stay where they are.
Start on your own number.
Try Ember free for 30 days. Connect your WhatsApp number and send your first template today.