WaSparks WhatsApp templates for e-commerce and D2C.
Order, shipping, cash-on-delivery, return and refund updates, plus cart reminders and sales, for online stores. 19 templates, written to Meta’s rules and ready to copy.
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Order confirmed
Hi {{1}}, thank you for your order! Order {{2}} is confirmed and will be delivered by {{3}}. We’ll message you when it ships.
- ↗ View order
{{1}} Priya · {{2}} A1043 · {{3}} Fri, 18 Oct
Meta’s own example of utility. It stays utility only while there’s no offer or code in it.
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Payment received
We’ve received your payment of {{1}} for order {{2}}. Thank you, {{3}}.
{{1}} Rs 1,299 · {{2}} A1043 · {{3}} Priya
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Cash on delivery confirmation
Hi {{1}}, you placed a cash on delivery order {{2}} for {{3}}. Please confirm it so we can ship it today.
- Confirm order
- Cancel order
{{1}} Priya · {{2}} A1043 · {{3}} Rs 1,299
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Order shipped
Your order {{1}} has shipped with {{2}}. Track it with the button below.
- ↗ Track order
{{1}} A1043 · {{2}} our courier partner
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Out for delivery
Your order {{1}} is out for delivery today. Please keep {{2}} ready if it’s a cash on delivery order.
{{1}} A1043 · {{2}} Rs 1,299
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Order delivered
Your order {{1}} has been delivered. If anything’s wrong with it, reply here and we’ll sort it out.
{{1}} A1043
Close to Meta’s own feedback example: it follows up on one specific order.
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Delivery attempt failed
We tried to deliver your order {{1}} today but couldn’t reach you. Reply with a good time, and we’ll try again on {{2}}.
- Deliver tomorrow
- Change address
{{1}} A1043 · {{2}} Sat, 19 Oct
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Return request received
We’ve received your return request for order {{1}}. Our courier will pick it up on {{2}}. Please keep the item packed with its tags.
{{1}} A1043 · {{2}} Mon, 21 Oct
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Refund processed
Your refund of {{1}} for order {{2}} has been processed. It should reach your original payment method within 5 to 7 working days.
{{1}} Rs 1,299 · {{2}} A1043
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Exchange pickup scheduled
Your exchange for order {{1}} is confirmed. We’ll pick up the old item and deliver the new size on {{2}}.
{{1}} A1043 · {{2}} Tue, 22 Oct
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Review request for an order
Hi {{1}}, how are you finding the {{2}} from order {{3}}? Reply with a rating from 1 to 5 and tell us what you think.
{{1}} Priya · {{2}} linen shirt · {{3}} A1043
Tied to a specific order, so it can stay utility. A generic “rate us” message would be marketing.
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Items left in cart
Hi {{1}}, you left {{2}} in your cart. We’ve saved it for you, so you can pick up where you left off.
Reply STOP to opt out
- ↗ Go to cart
{{1}} Priya · {{2}} the linen shirt
Meta lists cart reminders as retargeting, which is marketing.
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Back in stock
Good news, {{1}}: the {{2}} you asked about is back in stock in your size. Stock is limited, so grab it soon.
Reply STOP to opt out
- ↗ Shop now
{{1}} Priya · {{2}} linen shirt
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Price drop
The {{1}} on your wishlist is now {{2}}, down from {{3}}. The new price is on till Sunday.
Reply STOP to opt out
- ↗ View product
{{1}} running shoes · {{2}} Rs 2,499 · {{3}} Rs 3,299
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New collection
Our {{1}} collection just dropped, {{2}}! Fresh styles in sizes XS to 3XL, with free shipping on your first order from it.
Reply STOP to opt out
- ↗ See the collection
{{1}} festive · {{2}} Priya
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Sale announcement
Our {{1}} sale starts {{2}}: up to {{3}}% off sitewide. Set a reminder so you don’t miss it.
Reply STOP to opt out
- Remind me
{{1}} End of Season · {{2}} Friday · {{3}} 50
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Pay online for your order
Hi {{1}}, your order {{2}} is set for cash on delivery. If you’d rather pay online before it ships, use the link below.
- ↗ Pay online
{{1}} Priya · {{2}} A1043
A payment option for an order the customer placed. A discount for paying online would make it marketing.
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Order cancelled
Your order {{1}} has been cancelled as requested. If you paid online, the refund of {{2}} will reach you in 5 to 7 working days.
{{1}} A1043 · {{2}} Rs 1,299
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Shipment delayed
Sorry, {{1}}: your order {{2}} is delayed and will now arrive by {{3}}. We’ll message you as soon as it ships.
{{1}} Priya · {{2}} A1043 · {{3}} Tue, 22 Oct
No templates match. Try another filter.
Getting your templates approved.
Three things that decide the category, and the price.
Order updates stay utility until you add a code.
One discount code inside a shipping update turns it into marketing, at the marketing rate.
Cart reminders are marketing.
Meta uses “you left items in your cart” as its own example of retargeting.
Confirm cash-on-delivery orders.
Ask the customer to confirm with a quick-reply button before you ship.
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Send them from one place.
Create templates in WaSparks, submit them to Meta and track approval, then use them in chats and campaigns. Try it free for 30 days.