WhatsApp OTP, welcome and feedback templates.

• Feedback after a service

  UtilityAutomotive dealerships

  Hi {{1}}, thank you for servicing your {{2}} with us on {{3}}. How was the service? Reply with a rating from 1 to 5.

  {{1}} Anita · {{2}} hatchback · {{3}} 25 Oct

  Feedback stays utility because it names the specific service visit.

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• Catering enquiry follow-up

  UtilityCafes and restaurants

  Hi {{1}}, thanks for your catering enquiry on our website for {{2}} guests on {{3}}. Our events team will share the menu options here.

  {{1}} Farhan · {{2}} 80 · {{3}} 16 Nov

  Continuing a conversation the customer started on another channel is a utility use case in Meta’s guide.

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• Feedback after a visit

  UtilityCafes and restaurants

  Hi {{1}}, thank you for dining at {{2}} yesterday. How was your meal? Reply with a rating from 1 to 5.

  {{1}} Meera · {{2}} Your Restaurant

  It names the specific visit, so it can stay utility.

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• Feedback after a visit

  UtilityClinics and doctors

  Hi {{1}}, thank you for visiting {{2}} on {{3}}. How was your experience at the clinic? Reply with a rating from 1 to 5.

  {{1}} Arjun · {{2}} Dr Mehta · {{3}} 21 Oct

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• Review request for an order

  UtilityE-commerce and D2C

  Hi {{1}}, how are you finding the {{2}} from order {{3}}? Reply with a rating from 1 to 5 and tell us what you think.

  {{1}} Priya · {{2}} linen shirt · {{3}} A1043

  Tied to a specific order, so it can stay utility. A generic “rate us” message would be marketing.

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• Feedback after a visit

  UtilitySalons and skin clinics

  Hi {{1}}, how did you like your {{2}} with {{3}} at today’s visit? Reply with a rating from 1 to 5.

  {{1}} Sneha · {{2}} haircut · {{3}} Riya

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• Admission enquiry follow-up

  UtilitySchools and coaching

  Hello {{1}}, thank you for your admission enquiry for {{2}} on our website. Our admissions team will answer your questions here.

  {{1}} Mrs Sharma · {{2}} Class 6

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• Welcome after opt-in

  UtilityAny business

  Thanks for joining us on WhatsApp, {{1}}! You’ll get updates about your orders and bookings here. Reply HELP at any time to reach our team.

  {{1}} Priya

  Confirming an opt-in is one of Meta’s named utility use cases. Adding an offer would make it marketing.

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• Support request received

  UtilityAny business

  Hi {{1}}, we’ve received your request and our team is on it. Your ticket number is {{2}}. We’ll reply here.

  {{1}} Priya · {{2}} T-20941

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• Support request resolved

  UtilityAny business

  Hi {{1}}, your ticket {{2}} has been resolved. If the issue isn’t fixed, reply here and we’ll reopen it.

  {{1}} Priya · {{2}} T-20941

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• Continue on WhatsApp

  UtilityAny business

  Hi {{1}}, you asked for help on our {{2}}. We can continue here on WhatsApp. How can we help?

  {{1}} Priya · {{2}} website chat

  Meta’s own utility example: continuing a conversation that started on another channel.

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• Feedback on a purchase

  UtilityAny business

  Hi {{1}}, thank you for your purchase on {{2}}. Was everything as expected? Reply with a rating from 1 to 5.

  {{1}} Priya · {{2}} 18 Oct

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• Verification code

  AuthenticationAny business

  {{1}} is your verification code.

  • ⧉ Copy code

  {{1}} 482913

  Meta’s preset authentication text. You don’t write it; you choose add-ons and a copy-code or one-tap button.

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• Verification code with security note

  AuthenticationAny business

  {{1}} is your verification code. For your security, do not share this code.

  • ⧉ Copy code

  {{1}} 482913

  Meta’s preset text with the optional security note switched on.

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• Verification code with expiry

  AuthenticationAny business

  {{1}} is your verification code. For your security, do not share this code.

  This code expires in 10 minutes.

  • ⧉ Copy code

  {{1}} 482913

  Meta’s preset text with the security note and the expiry time (1 to 90 minutes) switched on.

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• Review request

  MarketingAny business

  Hi {{1}}, if you enjoyed your experience with {{2}}, would you leave us a review? It takes a minute and helps us a lot.

  Reply STOP to opt out

  • ↗ Leave a review

  {{1}} Priya · {{2}} Your Store

  Asking for a public review without naming a specific order is a general request, which Meta treats as marketing.

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• Feedback on a support request

  UtilityAny business

  Hi {{1}}, how did we do on your support ticket {{2}}? Reply with a rating from 1 to 5.

  {{1}} Priya · {{2}} T-20941

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• Price list you asked for

  UtilityAny business

  Hi {{1}}, here’s the {{2}} price list you asked for when you called us. Reply here with any questions.

  • ↗ View price list

  {{1}} Priya · {{2}} 2026 catering

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