WaSparks Chat flows: automation you can see.
Build menus, questions and hand-offs on a visual canvas. Start from a preset and change anything. Every conversation a flow handles is logged step by step.
Watch a flow run.
Each preset, step by step, with the run log beside it. Pick one to replay it.
- TriggerCustomer says hi
- MenuPricing · Hours · Talk to us
- ReplyThis week’s price list
- Hand-offTo your Sales team
Run log
- Welcome menu sent
- Customer chose Pricing
- Price list sent
- Handed to Sales
- TriggerMessage after closing time
- ReplyClosed now, back at 9 am
- QuestionCan we call you tomorrow?
- Hand-offQueued for the morning team
Run log
- Message received after hours
- Closed-hours reply sent
- Customer replied “Yes, after 11”
- Queued for the morning team
- TriggerNew enquiry
- QuestionWhat’s your name?
- QuestionWhat are you looking for?
- Hand-offAssigned to Sales
Run log
- New enquiry received
- Name captured
- Requirement captured
- Assigned to Sales
- TriggerCustomer asks for prices
- MenuHaircut · Colour · Spa
- ReplyColour price list
- Hand-offFront desk books the slot
Run log
- Price question received
- Service menu sent
- Customer chose Colour · list sent
- Handed to the front desk
- TriggerNew order #4821
- QuestionConfirm order? Yes · Change
- ReplyConfirmed, arriving Thursday
- Hand-offQuestions go to Support
Run log
- Order #4821 received
- Confirmation asked
- Customer tapped Yes · confirmed
- Delivery question handed to Support
Illustrative flows · sample data
Start from a preset.
Five ready-made flows. Change any step, or build your own.
- Welcome menuGreet new chats and let customers pick what they need.
- After-hours replyAnswer when you’re closed and say when you’re back.
- Lead captureAsk a few questions and pass the answers to your team.
- Price listSend prices for what the customer asks about.
- Order confirmationConfirm an order and pass anything else to your team.
What starts a flow
- A keyword
- A customer’s first message
- A message outside opening hours
- A new order
- The API
A flow can also route a chat to a chosen team member automatically.
Flows on every plan.
- Ember (30-day trial)
- 1 flow
- Spark
- 5 flows
- Blaze
- Unlimited
- Inferno
- Unlimited
Questions about chat flows.
How they work, in short.
Do I need to code?
No. You build flows on a visual canvas, and you can start from a preset.
What can start a flow?
A keyword, a customer’s first message, a message outside your opening hours, a new order, or a call to the API.
What happens when a flow hands off?
The chat goes to your team in the inbox. A flow can also route it to a chosen team member automatically.
Can I see what a flow did?
Yes. Every conversation a flow handles is logged step by step.
How many flows can I have?
1 on the Ember trial, 5 on Spark, and unlimited on Blaze and Inferno.
Build your first flow free.
The 30-day trial includes a flow. No card needed to start.