WaSparks E-commerce & D2C
Every order confirmed, every question answered, every customer remembered.
Order confirmations, abandoned carts and delivery questions on one WhatsApp number, with every conversation assigned to a person.
Orders everywhere, ownership nowhere.
Orders come in from your website, Instagram and marketplaces, but WhatsApp questions get answered by whoever’s free, and unconfirmed COD orders quietly become returns.
- COD orders ship without a confirmation.
- Abandoned carts get no follow-up.
- Delivery complaints bounce between people.
A week on WhatsApp at Kora Naturals.
Seven days, one number, the whole team. See what each message is, who handles it, and which part of WaSparks did the work.
Sample week. Names, businesses and messages are illustrative.
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Kora Naturals → PriyaTemplate · Utility
Confirm your order
Hi Priya, please confirm your cash-on-delivery order #KN-2045 for ₹1,299 so we can ship it today.
- Confirm order
- Cancel order
Sent by your store · API
Monday · 09:15
COD, confirmed before dispatch
Your store calls the WaSparks API when a COD order comes in. Priya taps Confirm, and only then does it ship.
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Kora Naturals → ArjunTemplate · Marketing
Still in your cart
Hi Arjun, you left the vitamin C serum in your cart. Complete your order below.
Reply STOP to opt out
- Complete order
Sent by your store · API
Tuesday · 19:40
An abandoned cart, nudged
Your store sends the event and WaSparks sends an approved template, only to customers who opted in.
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Neha → Kora Naturals
Will my order reach pincode 302017 by Friday?
Assigned to Aman · support
Wednesday · 11:05
A delivery question with an owner
Assigned to Aman in support. Everyone can see he has it, so it’s answered once.
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Kora Naturals → NehaCatalog · Multi-product
Bestsellers this week
Here are this week’s bestsellers. Tap any to see more.
- View items
Sent by Aman · catalog message
Thursday · 15:30
The catalog, in the chat
Aman sends a multi-product message from the WaSparks catalog.
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Priya → Kora Naturals
The serum bottle arrived leaking. Can I get a replacement?
Transferred to returns · damaged item
Friday · 13:10
Support, with the order attached
Transferred to the returns desk with the reason noted and the order in the thread.
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Kora Naturals → opted-in customersTemplate · Marketing
New drop
Hi Priya, our new sunscreen gel is live. Early access for members ends Sunday.
Reply STOP to opt out
- Shop the drop
Estimated Meta cost shown before sending
Saturday · 10:00
A drop, paced and priced
Sent within your Meta messaging tier, with the cost estimate shown before sending.
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Quiet hours
Sunday
Quiet hours
Nothing goes out. Anything a customer sends waits in the inbox, and Kora Naturals’s scheduled messages hold until Monday morning.
What does the work.
The parts of WaSparks this week leaned on.
COD confirmation from your store
Your store triggers the confirmation through the API, and every reply lands in the inbox.
Campaigns with a reply loop
Every reply lands in the inbox and counts toward its campaign.
Catalog in the chat
Single products, several, or the full catalog, sent from the conversation.
Cost before you send
The Meta cost estimate appears at review, before anything goes out.
E-commerce & D2C: questions.
Something else? Ask us.
Can this reduce COD order cancellations?
A confirmation before dispatch lets customers confirm or cancel up front, so fewer refused parcels come back. Your store sends it through the WaSparks API.
Does it connect to my Shopify or WooCommerce store?
Yes, through the WaSparks API and signed webhooks. Your developer, or a WaSparks partner, connects it.
Do my customers need a new app?
No. They message your number on WhatsApp, the same as today.
What happens to chats when someone leaves?
Conversations and contact records belong to your business account. Remove the person’s access and their chats stay where they are.
Start on your own number.
Try Ember free for 30 days. Connect your WhatsApp number and send your first template today.